Jane S Yfr

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Verified Reviewer

Want refund

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Made poorly. Seam in front can see it is wig seam visible. Hair will not stay down. Color not what shown. Just terrible. When paying $198. I am 77 and on fixed income. Do not want or need to be treated like this,
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Loss:
$198

Preferred solution: Full refund

User's recommendation: Save your money

Rebecca B Vrs

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Verified Reviewer

Horrible customer service - not honoring return policy....

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I ordered from them - it was a beautiful piece but color was off horribly from the representation on their website. I'm definitely a brown - I was sent a very blond piece. I sent them pics and all they kept saying to me was that they thought that I looked beautiful in the piece and to keep trying it - even though they knew nothing about me - received no pics of me - yet this was the constant response I got from them. They totally refused to except the fact that the color was totally wrong on the piece. They wanted me to return the piece and reorder in a different color at a greatly discounted price --- what??? Are you kidding me??? Absolutely not - run - do not walk - run as fast as you can from this bogus company.....
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Loss:
$200

Preferred solution: Full refund

User's recommendation: Do not even bother!

Bea M Zuq

Ugly wig I never ordered.This company is awful. Can't get through to them since they don't give you a phone number or a return invoice when they sent ugly wig.

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This company is the pits. I bought a wig from them several months ago and when I got it, it was junk. Thin and ugly, I threw it away. Now, they sent a wig that only a clown would wear. I never ordered this ugly wig and I am not going to pay for it even if I have to take legal action.
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Loss:
$200

Preferred solution: Full refund

User's recommendation: DO NOT BUY FROM THIS COMPANY

Jillian C Dxh

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Verified Reviewer

Returns

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Refund required please as I am not happy with the wig, not a bit like I expected. I need to return it asap but due to my years of being housebound I have to wait for somebody to post for me. Also I would like to remind you the email address @aol no longer exists, I turned to gmail some years ago. I do not have a mobile phone Jill Court 35 Canada Close Folkestone Kent CT194JN
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Loss:
$69
Pros:
  • Packed well
Cons:
  • Not as advertised

Preferred solution: Full refund

User's recommendation: Think carefully before purchasing

Anonymous

Not satisfied.

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This company is a joke. What a rip off. The wig was too small, the wrong color and looked like I should be on a comedy show. Like everyone says, You cannot contact them only by e-mail. Never would give me a return address. If I knew their address I would return it myself and shove it where the sun doesn't shine. Mad as ***
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Loss:
$123
Pros:
  • No pros
Cons:
  • Everything else
  • Not a reputable company in my opinion
  • Dishonest return policy

Preferred solution: Full refund

User's recommendation: Never ever order from these scam artists.

Gail R Kvj

Return Label

This half wig just arrived today. I ordered it way back in May. It is the wrong color and made very cheaply. It looks nothing like the picture and hair is falling out of it. This is for Shipment #STA200601****42A364 Order # TA200517A456 Hard to read on the paper. I did not receive a receipt either. I need a return label asap. I see you have many complaints online.
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Loss:
$151

Preferred solution: Full refund

Anonymous
map-marker Nottingham, England

Dont deal with them

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Howigs - Dont deal with them
The wig they sent was nothing like advertised. Was useless could not use it. Had loads of offers and counter offers on email but would not give me return address. Anyway got pay pal involved. Sending it back today. Wish me luck. As long as I get my money back I will be happy.
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1 comment
Guest

Did PayPal reimburse you? I have had the same issue

Diane M Rvn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Terrible customer service

Ordered wig end April expected delivery date well past asked where order was got no response until had sent three queries then asked me to be patient 2 months have passed still no nearer getting item delivered and £118 out of oicket
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Loss:
$118
Pros:
  • Non

Preferred solution: Full refund

User's recommendation: DO NOT BUY FROM HOWIGS

Diane M Rvn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Solihull, England

Where is my order

Ordered wig end of April Sent three messages asking for delivery date as had email three weeks ago saying almost ready for delivery heard nothing since even though submitted several questions concerning this. WHERE IS MY WIG. Getting really annoyed as expected within 5 weeks as per your own delivery statement. Have the courtesy to reply to this email promptly
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User's recommendation: Don’t buy from howigs terrible customer service excuse after excuse Still not got a good answer

Anonymous

Haven't received my wig

Currently, I'm waiting on a wig 4 weeks now every time I email this company they tell me it's nearly complete I don't know when I will receive my wig as I am currently going through chemotherapy, don't recommend this company at all
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Cons:
  • Terrible experience with howigs

Preferred solution: Full refund

Christine D Olq

I need a return address for a wig I received today, not suitable, no delivery note or return paperwork in package

No paperwork need return details please
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Preferred solution: Full refund

Barbara H Uri

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Aberdeen, Scotland

No refund

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Wig is rubbish but they won't refund money. Have contacted consumer advice but even though HoWigs is trading as Howig.uk they are not registered at Company House. With a bit of research I have found an address for company in Hong Kong but no phone number. They are ripping off vulnerable people .
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User's recommendation: Do not touch this company!

Anonymous
map-marker Gravesend, England

Description of wigs not accurate and despite that returning wigs are discouraged by Lucy. I have had several emails from her refusing to pass on the return address.

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The wig was a bright ginger even though I had ordered dark brown. When I complained about this Lucy said that it would suit me although she has never met me. When I asked for my money back I was offered one quarter of what I paid and I was asked to keep the wig. After several email correspondence she offered a slightly higher amount on the understanding that I return the wig first. It goes without saying that they would simply keep the wig and my money
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Anonymous
map-marker Vancouver, British Columbia

Product not as described

Ordered a 100 % remi human hair hand tied wig for $321 USD and received a shiny costume grade synthetic wig.
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User's recommendation: DO NOT ORDER FROM HO WIGS !!

Barbara H Uri

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Don't touch them!

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Updated by user Mar 19, 2020

Contacted Trading Standards and consumer advice and though HoWigs is trading as HoWigs.uk they are not registered at Company House so this is misleading! Have done a bit of digging and found an address for Hong Kong!

Have given up emailing as they just make excuses and offer 10% off next wig.

They must be joking! There must be some way to stop this scam

Original review Feb 18, 2020
Waited weeks for my wig only to receive a thing that I could have bought in a party shop for a few pounds. Not happy that they can't be contacted by phone
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Loss:
$100
Cons:
  • Awful wig nothing like photo online
  • Awful wig quality

Preferred solution: Full refund

2 comments
Guest

Can you provide the address you found in HK?

Guest
reply icon Replying to comment of Guest-1851238

Address I found after a lot of searching 19/F Neich Tower 128 Gloucester Road Wan Chai Hong Kong Time this company was investigated!

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