Dont deal with them

Howigs - Dont deal with them
The wig they sent was nothing like advertised. Was useless could not use it. Had loads of offers and counter offers on email but would not give me return address. Anyway got pay pal involved. Sending it back today. Wish me luck. As long as I get my money back I will be happy.
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1 comment
#1863895

Did PayPal reimburse you? I have had the same issue

ID
#1802619 Review #1802619 is a subjective opinion of poster.
Location
Nottingham, England
Product
Howigs Wig

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Don't touch them!

Update by user Mar 19, 2020

Contacted Trading Standards and consumer advice and though HoWigs is trading as HoWigs.uk they are not registered at Company House so this is misleading! Have done a bit of digging and found an address for Hong Kong!

Have given up emailing as they just make excuses and offer 10% off next wig.

They must be joking! There must be some way to stop this scam

Original review posted by user Feb 18, 2020
Waited weeks for my wig only to receive a thing that I could have bought in a party shop for a few pounds. Not happy that they can't be contacted by phone
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2 comments
#1851238

Can you provide the address you found in HK?

#1851551
@PissedConsumer1851238

Address I found after a lot of searching 19/F Neich Tower 128 Gloucester Road Wan Chai Hong Kong Time this company was investigated!

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ID
#1796724 Review #1796724 is a subjective opinion of poster.
Product
Howigs Human Hair Wig
Cons
  • Awful wig quality
  • Awful wig nothing like photo online
Loss
$100
Preferred solution
Full refund

No use

Delivery did not arrive. Emailed and no response, no telephone number to contact.
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ID
#1792492 Review #1792492 is a subjective opinion of poster.
Location
Moor Park, England
Product
Howigs Wig

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Do not use this company, scammers

I ordered 2 wigs for my wife before she started chemotherapy. Many weeks later, not arrived. Fobbed off daily by LUCY. Wig co blame courier, courier blames me, wig people don’t want to know. This company is a joke Steer well clear
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1 comment
#1820577

Scammers!

ID
#1737807 Review #1737807 is a subjective opinion of poster.
Product
Howigs Wig
Pros
  • Non
Cons
  • Useless at everything they do
Reason of review
Problem with delivery
Loss
$172
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Bought two wigs

Update by user Dec 16, 2019

Bought two wigs from this company and have e-mailed them for the status of the shipment. They have not answered me.

Original review posted by user Dec 16, 2019
I want to know the status of the two wigs that I bought. You have not answered my emails. Please let me know the status?
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ID
#1733706 Review #1733706 is a subjective opinion of poster.
Service
Howigs Shipping Service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer

HoWigs

DO NOT BUY FROM THIS VENDOR!!! I bought two supposedly human hair wigs. They came in a plastic FedEx envelope and there was damage. I went to the vendor to get a refund, I read the return and refund policy and I met every criteria to return and get a refund for my money, they would not do it!!! I spent over $500 and I decided to go through PayPal to make a complaint and apparently they really didn’t do much, that was a waste of my time! The vendor didn’t care about what PayPal had to say. I received an email from the vendor saying they would refund me $50 for the two wigs that I paid for for $500. They are out of their minds! Please don’t ever buy from that vendor, I was screwed over ! nowI have two wigs that I can’t wear and $500 down the drain...
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1 comment
#1758283

They sent me a cheap synthetic wig that is worth 40.00.

ID
#1668648 Review #1668648 is a subjective opinion of poster.
Cons
  • Refund policy service wig quality
Reason of review
Return, Exchange or Cancellation Policy
Loss
$514
Preferred solution
Full refund

Don't buy from this company

Their web site reads 15 day full refund. Thats a lie. They will not allow return for credit. I emailed 3 days after recieving letting them know i wasnt satisfied with the purchase. It did not fit right nor look like the picture of the wig. They asked me to take a picture of the wig with the tag on it and the box. I had not removed the tsg and had piut it all back in box just as i had recived it. Sent it to thdm. They said no they wouldnt take it back but keptvtrying to sell me another at a discount. Dont buy from this company!!
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ID
#1665551 Review #1665551 is a subjective opinion of poster.
Location
Englewood, Colorado
Product
Howigs Wig

Awful

this company is a fraud I order a remy human hair , I received a synthetic hair with no tag. The worst is they are refusing to provide a return address and to refund my money because I don't want to do business anymore . I wrote a last email today to request the address and my lawyer will officially contact them
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ID
#1642964 Review #1642964 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$332
Preferred solution
Full refund

Where is the wig

Where is the wig I ordered, have not received the wig I paid with pay pal, I want a refund
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ID
#1639226 Review #1639226 is a subjective opinion of poster.
Location
Abingdon, Maryland

Complete failure of a company

Finally got my wig. They did not use the colors that are specified for the wig and it looks like a cheap, Halloween wig. They don't want to take returns so they come up with "deals". Like, for $50 dollars we'll make you a new one. Silver hair and white hair are two different colors. When it's supposed to have silver hair throughout mixed, and there's none there; and the wig is shedding away.....Still haven't gotten their return address and this has been going on for one month now. PLEASE DO NOT ORDER FROM THIS COMPANY.
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ID
#1629554 Review #1629554 is a subjective opinion of poster.
Pros
  • Customer service is responsive
Cons
  • Not a reputable company in my opinion
Reason of review
Not as described/ advertised
New Reviewer

Ugly, nappy wig

I will not order another wig from this company!! I paid over 200.00 dollars for a wig that looks and feels like a rug. This unit was advertised as being 100% human hair that resembled African American hair. However this very short kinky, nappy ugly wig was supposed to be sort of custom made to look like natural African American hair but it was all wrong! The hair was sewn bunched together and didn't fit. I wrote to this company and they didn't respond! I want my money refunded, Now. I am sending a copy of this e-mail to the Federal Trade Commission.
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ID
#1628255 Review #1628255 is a subjective opinion of poster.
Product
Howigs Wig
Reason of review
Bad quality
Loss
$200
Preferred solution
Full refund
New Reviewer

DO NOT ORDER FROM HERE

Ordered wig for wedding . Still waiting for it. This company will not say where they are located, and they have written me back telling me they are making the wig, and don't worry. They also will not cancel my order even though it has NOT shipped. They are not a legitimate company. Please don't make the mistake of ordering from them. Move on order elsewhere but not from here. BIG MISTAKE.
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ID
#1604891 Review #1604891 is a subjective opinion of poster.
Cons
  • Dishonest company
  • Not legitimate business
  • Will not cancel
Reason of review
Problem with delivery
Loss
$114
Preferred solution
Full refund
New Reviewer

Cheap & Nasty

Howigs - Cheap & Nasty
Howigs - Cheap & Nasty
Howigs - Cheap & Nasty
Howigs - Cheap & Nasty
This bogus company needs to be shut down! There will lull you into a false sense of security with their fake 5 star reviews. I ordered a wig in good faith but what I received was the most hideous excuse for a wig I've ever seen. Clumps of tatty hair at the top, no style whatsoever and you'd be lucky if it fitted a small child.
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ID
#1537715 Review #1537715 is a subjective opinion of poster.
Product
Howigs Wig
New Reviewer

Horrible company to deal with

I should've read reviews prior to purchase, lesson learned there for sure. received order confirmation directly after purchase and realized they are not located in US as their website portrays. company refuses to cancel order even before it ships, wont respond with phone number and or address in order to file formal complaint, Paypal isn't helping much either. 256.00 im out and no end in sight at this point. DO NOT purchase from this company at all. reviews claim that wigs are not human hair and are very poorly made. they do not explain that it will take close to or more than 30 days to receive something totally different than you paid for. and the company wont even honor their own return/refund policy.
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ID
#1534907 Review #1534907 is a subjective opinion of poster.
Product
Howigs Human Hair Wig
Cons
  • Refund policy service wig quality
Reason of review
Return, Exchange or Cancellation Policy
Loss
$256
Preferred solution
Full refund
New Reviewer

Don’t buy from this company HOWIGS

I have sent this complaint to other contacts as I cannot get to speak to anyone. It’s like they have money but don’t worry about the customer. I have had a terrible time chasing up my order and the customer service dept kept telling me that they are going to get the wigs out to me shortly and would like me to bare with them so I did and now I wished I hadn’t. Now the order has been dispatched I noticed the colours are wrong you have made them in brown I ordered blondes wigs. On your website the number 26 is blonde how has this has gone so wrong. I will be refusing delivery and I expect you to refund A.S.A .P Mrs j Jenkins
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ID
#1530070 Review #1530070 is a subjective opinion of poster.
Service
Howigs Customer Care
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund